RV RealEstate respects your privacy and processes personal data in accordance with the General Data Protection Regulation, Spanish Organic Law 3/2018 and other applicable legislation. This English version is provided for information; the Spanish version applies in the event of any discrepancy.
1. Data controller
Controller and trading name: RV RealEstate
Contact email: contacto@rvrealestatesolutions.com
2. Personal data we may process
The private valuation form may request:
- Name, mobile phone and email.
- Property area and type.
- Your situation, estimated timescale and contact preference.
- Any additional message you choose to provide.
We do not request special-category data or sensitive documents through the general contact form.
3. Purposes of processing
- To handle your private valuation request.
- To contact you by WhatsApp, telephone or email.
- To provide initial guidance about your property and a potential sale plan.
- To manage the pre-contractual or commercial relationship arising from your request.
- To keep an internal record of communications and follow-up.
- To comply with applicable legal obligations.
We will not send unsolicited marketing communications unless you have given specific consent.
4. Legal basis
Processing is based on your consent, the pre-contractual steps you request, and compliance with legal obligations where necessary. You may withdraw consent at any time without affecting earlier lawful processing.
5. Retention
We retain data for the time needed to handle and follow up your enquiry and manage any professional relationship. If no relationship begins, data will only be kept for the period necessary to follow up the request and meet legal responsibilities.
6. Recipients
We do not sell personal data or share it with third parties for commercial purposes.
Providers supporting hosting, technical maintenance, communications or internal management may have access where necessary, subject to appropriate legal safeguards. Data may also be disclosed where required by law.
- Netlify: secure website hosting and delivery.
- Google: receipt and internal management of requests sent through the form.
- Cal.com: booking management when you voluntarily open the external calendar.
- WhatsApp: communication when you choose that external channel.
Some providers may operate outside the European Economic Area. Where this occurs, the safeguards required by applicable law and the relevant provider arrangements apply. Their policies are available from Netlify, Google and Cal.com.
7. Cookies and linked services
This version of the website does not install first-party analytics, behavioural advertising or marketing-tracking tools. External services you choose to open —such as Cal.com, WhatsApp, Instagram or TikTok— apply their own policies and may use technologies needed to provide their services.
8. WhatsApp, telephone and email
If you agree to contact through these channels, we will use them to handle your request, understand your situation and follow up your enquiry. Do not send bank details, identity documents, deeds or other sensitive information through the form or WhatsApp unless RV RealEstate requests it through a suitable channel.
9. Your rights
You may request access, rectification, erasure, objection, restriction, portability or withdrawal of consent by writing to contacto@rvrealestatesolutions.com. You may also lodge a complaint with the Spanish Data Protection Agency.
10. Data security
RV RealEstate applies reasonable technical and organisational measures to protect personal data. No internet-connected system can guarantee absolute security, so please do not send sensitive information through general forms.
11. Accuracy, third-party data and minors
You confirm that information you provide is accurate and up to date. If you provide third-party data, you confirm that you are authorised to do so. The website and valuation form are intended for adults.
12. Changes to this policy
The current version will always be the version published on this page.